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#17325

Can I cancel my order? What Missouri Wind and Solar cancellation policy?

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by #1662939

The Missouri Wind And Solar cancellation policy is laid out in the company Terms & Conditions. It states that if you want to cancel a pending Sales Order or outstanding balance thereof, it may do so by providing at least 15 days’ prior notice in writing to MWS, provided that:
  • it may not cancel any portion of a Sales Order that relates to Goods that have already been placed in shipment and/or delivered (or deemed to have been delivered) in accordance with these Standard Terms, and shall remain liable for paying for such shipped and/or delivered Goods;
  • in addition to the amount of any forfeited deposit, MWS may charge and the Customer shall pay to MWS an amount equal to 15% of the purchase price of the cancelled portion of the Sales Order as liquidated damages.

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#17336

What is Missouri Wind and Solar phone number?

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by #1661975

If you need any assistance, you may contact Missouri Wind and Solar Customer Service by phone at (417) 708-5359.

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Question:
#14567

product retu rn.

I have a product to return. Can you e-mail me a return label?

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by #1645323

The Missouri Wind and Solar return policy is outlined in the company Terms & Conditions. According to it, “Subject to the Applicable Warranties, no Goods that have been delivered (or deemed to have been delivered) may be returned to MWS without MWS’s prior written permission, which may be granted, conditioned or withheld in MWS’s sole discretion. Where MWS permits the Customer to return Goods, the Customer agrees to comply with MWS’s return material authorization (“RMA”) process as may be prescribed by MWS from time to time. Without limiting the foregoing, the Customer will return Goods to MWS at the Customer’s expense and in accordance with a written RMA authorization from MWS. The Customer will bear all risk of loss for returned Goods until they are received and accepted by MWS. The return of any portion of the Goods will not be accepted by MWS unless prior written authorization has been given by MWS and the Customer has complied with the packaging and shipping instructions provided by MWS.” Please note that MWS may charge a restocking fee equal to 20% of the purchase price of the goods that are returned. For returns associated with products that were damaged during shipping, please email at shipping@mwands.com. Return shipping charges are the responsibility of a customer. Please contact MWS by phone at 417 708 5359 for more details regarding your issue.

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